Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
How do I determine my correct size for Needledust juttis?
We follow standard European sizing. Since our juttis are handcrafted, we recommend referring to our Size Guide for specific measurements. If you are between sizes, we suggest opting for the larger size for a more comfortable fit.
Do you offer international shipping?
Yes, we ship our luxury footwear globally. International shipping rates and delivery timelines vary based on your location and are calculated at checkout.
What is your return and exchange policy?
We offer exchanges for size issues within 7 days of delivery, provided the product is unused and in its original packaging. Please note that we do not offer refunds; however, a store credit may be issued in specific cases.
How should I care for my handcrafted footwear?
To maintain the quality of the hand-embroidery, always store your juttis in the provided dust bag. Avoid contact with water or moisture, and if they get dirty, gently clean them with a dry cloth or soft brush.
Are your products made of genuine leather?
Yes, all Needledust juttis are crafted using 100% genuine leather for the soles and lining, ensuring durability and a premium feel that molds to your feet over time.
How long does it take for my order to be delivered?
Domestic orders typically arrive within 5-7 business days, while international orders can take 10-15 business days depending on customs processing and your specific region.